RENest — Privacy Policy

Key Updates

• Built-In Privacy: Since the launch of RENest, we have designed our Services with strong privacy and security principles at their core.
• Enhanced Transparency: We’ve added more detail on how we process your data for features like property alerts, messaging, and location-based search.
• Third-Party Clarifications: We explain more clearly when and how we share data with trusted service providers and partners.

Information We Collect

RENest must receive or collect certain information to operate, provide, improve, understand, customize, and support our Services.

Information You Provide

• Account Information: Your name, email address, phone number (Optional), and a password to create an account.
• Profile and Preferences: Profile photo, “about” details, property preferences, and search criteria.
• Content: Text, images, and documents you submit when creating listings or messaging.
• Location Data: Precise or approximate location for location-based features.
• Payment Data: Payment information for paid features (e.g., credit card or bank details).

Automatically Collected Information

• Usage and Log Data: Search queries, pages viewed, feature usage, crash reports, and performance logs.
• Device and Connection Data: Hardware model, OS version, app version, browser type, IP address, network, and language settings.
• Cookies and Similar Technologies: Cookies, local storage, and mobile identifiers to operate and improve Services.

Third-Party Information

• Contacts You Upload: Address book data to find colleagues or friends on RENest.
• Referrals and Introductions: Details shared by other Users when referring you.
• User Reports: Data collected when Users report inaccuracies or violations.

How We Use Information

• Operate Services: Authenticate accounts, enable features, process transactions, and deliver communications.
• Improve and Develop: Analyze trends, conduct A/B testing, fix bugs, and build new features.
• Security and Integrity: Detect fraud, spam, and policy violations; protect our community.
• Communications: Send service messages, updates, marketing (with consent), and support responses.
• Personalization: Recommend listings and professionals based on your preferences.

Information You and We Share

• With Other Users: Content you post is visible to designated Users.
• Service Providers: Shared with vendors (hosting, analytics, payments) under confidentiality agreements.
• Legal and Safety: Disclosed to comply with law enforcement or protect rights and safety.

How We Work With Partners

We partner with lenders, insurers, marketing platforms, and real estate networks. With your opt-in, we share necessary data under strict privacy agreements.

Assignment, Change of Control, and Transfer

If we merge, are acquired, or sell assets, your information may be transferred to successor entities under the same Privacy Policy.

Managing and Retaining Your Information

• Access and Portability: Request data export by emailing info@renest.com.
• Correction and Deletion: Update or delete profile data in Settings; delete account via Settings > Account.
• Retention Periods: Data is kept as long as needed for services, legal compliance, or dispute resolution.

Law, Our Rights, and Protection

We may access, preserve, and share your information if required by U.S. law or to investigate policy violations, fraud, or safety issues.

Updates to Our Policy

We may update this Privacy Policy. We’ll post revised versions with a new Effective Date and notify you of material changes in-app or by email.

Privacy Rights for United States Residents

Under U.S. law, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact info@renest.com.